Shipping & Return
Thank you for choosing Ashley Woodwards International! We are committed to providing you with the best shopping experience, including hassle-free and reliable shipping services. Please take a moment to review our shipping policy:
Order processing time
Orders are typically processed within 2 business days after payment confirmation. Orders placed on weekends, holidays or sales day peak period may have a longer processing time.
Shipping methods
We offer standard, expedited, and self-collection options. Shipping costs are calculated based on the shipping method selected and the destination.
Shipping destinations
We currently ship to addresses within Singapore. Please ensure that the shipping address you provide is accurate and complete.
Estimated delivery times
Standard Shipping: 3 – 5 business days
Expedited Shipping: 1 – 2 business days
Self-collection: Anytime during office hours.
Please note that these are estimated delivery times. Actual delivery times may vary due to factors beyond our control, such as weather, carrier delays, or customs procedures.
Shipping charges
Shipping charges are determined by the shipping method chosen and the total weight or dimensions of your order. You can view the shipping costs during the checkout process.
Order tracking
Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment. You can track your order on our website or the carrier’s website.
Shipping issues
Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment. You can track your order on our website or the carrier’s website.
Non-Refundable
We adhere to a strict policy regarding replacements and refunds, which are only applicable in the event that the item you have purchased is found to be defective.
Should you discover a defect in the item you received, kindly reach out to us within a timeframe of 5 days from the date of purchase.
It is important to note that any requests for replacement or refund beyond this 5-day window, as indicated on your receipt, cannot be accommodated.
Damaged or defective goods
In the unfortunate event of a defect or damage to the item, please notify us promptly so that we can assess the situation and take appropriate corrective action. We highly recommend that you thoroughly inspect your order as soon as it is received.
How do I initiate a refund or replacement
To initiate a request for replacement or refund, please ensure you capture the condition of the received goods in a photograph, including the accompanying receipt or proof of purchase.
Subsequently, email these details to us at info@ashleywoodwardsintl.com.
Please understand that requests for replacement or refunds will be evaluated on a case-by-case basis, subject to our discretion. Once we have received and reviewed your request, we will notify you regarding its acceptance or rejection.
Changes to this policy
We may update this Privacy Policy as our practices and legal requirements evolve. We will notify you of any substantial changes by posting the updated policy on our Website.
Contact us
If you have questions or concerns regarding this shipping & return policy, please contact us using the contact form.
Note: The Shipping & Return policy is subject to change without notice. Please check back regularly for updates.